AI HVAC Optimization for Multi-Site Portfolios

Last updated: November 25, 2025

Monaire, Inc. (“Monaire”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of the data you entrust to us. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use our mobile applications, web platform, IoT solutions, and services (“Services”).

By accessing or using our Services, you agree to the collection and use of information as described in this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with initial capital letters have meanings defined in this section. These definitions apply regardless of singular or plural form.

Definitions

Account means a unique account created for you to access our Services.
Affiliate means an entity that controls, is controlled by, or is under common control with Monaire.
Application refers to software provided by Monaire, including web and mobile applications.
Company refers to Monaire Inc., 444 Somerville Ave, Somerville, Massachusetts 02143.
Country refers to the United States.
Device means any device capable of accessing the Services, such as a smartphone, computer, or IoT device.
Personal Data means information that identifies or can reasonably identify an individual.
Operational Data means HVAC telemetry, IoT sensor data, equipment diagnostics, work orders, repair logs, maintenance history, and building-performance data generated by or through the Services.
Service Provider means any third party that processes data on behalf of the Company.
Usage Data means automated data collected through your use of the Service.
You mean the individual or entity using the Service.

Types of Data We Collect

2.1 Personal Data

While using the Service, we may collect:

First and last name
Email address
Phone number
Account information
Communication preferences
Service Provider, Contractor or technician contact details (where applicable)

2.2 Operational / HVAC / Work-Order Data

To deliver the Monaire platform and insights, we collect:

Sensor and telemetry readings
HVAC runtime, power consumption, cycle data
Temperature, pressure, humidity, and diagnostic metrics
Equipment model details, metadata, and manufacturer data
Work orders, maintenance logs, repair history
Contractor actions and service events
Building and equipment usage patterns
Utility billing data

2.3 Usage Data

Collected automatically:

IP address, device ID, browser type/version
Pages visited, timestamps, interaction data
Mobile device details and diagnostics

2.4 Information Collected Through the Application

With your permission:

Photos, images, and documents via your camera or file library (for maintenance logs, issues, or verification)
Location information (optional, for technician dispatch or contractor tracking)
Permissions can be disabled at any time in your device settings.

How We Use Your Data

3.1 Provide and Maintain the Service

Deliver predictive HVAC monitoring and diagnostics
Reduce energy use
Dashboards and reports
Process work orders and technician dispatch
Manage user accounts and authentication

3.2 Improve and Enhance the Platform

Identify usage trends
Diagnose issues
Optimize performance and reliability

3.3 Train and Improve AI/ML Models

Monaire uses Operational Data — including HVAC telemetry, sensor data, work orders, and repair logs — to train, validate, and improve our machine-learning and AI models.
Before using such data, Monaire applies de-identification, anonymization, and aggregation techniques to remove personally identifiable or customer-identifiable elements.
We do not sell personal data.

3.4 Communication

Send service-related notifications, alerts, updates
Provide onboarding, support, and troubleshooting
Send marketing communications (opt-out available)

3.5 Compliance, Safety & Security

Detect, investigate, and prevent security incidents
Enforce agreements and policies
Comply with legal obligations

3.6 Business Transfer

In case of a merger, acquisition, or asset sale, Personal Data may transfer as part of the transaction.

Sharing Your Information

4.1 Service Providers: For hosting, data processing, analytics, SMS delivery, and operational support.

4.2 Affiliates and Partners: Subject to this Privacy Policy.

4.3 Business Transfers: As part of mergers, financing, acquisitions, or dissolution.

4.4 Law Enforcement: If required by law or government request.

4.5 With Your Consent: For any purpose you explicitly authorize.

We do not share SMS opt-in or consent data with unrelated third parties.

Data Retention

Personal Data: retained as long as necessary to operate the Services and comply with legal obligations.

Operational Data: retained for service delivery and AI/ML improvement; anonymized datasets may be retained indefinitely.

Backups: deleted automatically as part of scheduled retention cycles.

6. International Data Transfers

Your data may be processed in the United States or other jurisdictions. Monaire uses appropriate safeguards (including Standard Contractual Clauses) to ensure compliance with applicable privacy laws.

Security of Your Data

Monaire maintains a security program aligned with SOC 2 Type 2 and ISO 27001 standards.

Encryption in transit (TLS 1.2+) and at rest (AES-256)
Multi-factor authentication
Continuous vulnerability management
Annual penetration testing
Least-privilege access model
Employee security training
24/7 monitoring & logging
Vendor security reviews
While no system is 100% secure, we follow industry best practices to protect your data.

For more detailed information visit https://monaire.ai/security

Your Rights

Depending on your jurisdiction, you may have the right to:

Access your Personal Data
Correct or update your information
Request deletion
Restrict or object to processing
Export your data
You may exercise these rights by contacting us at privacy@monaire.ai.

9. Children’s Privacy

Our Services are not intended for individuals under 16. We do not knowingly collect information from children. If we discover such data, we will delete it promptly.