Goodwill NCW
Cutting Energy Waste by 15% within Days
Goodwill NCW
Cutting Energy Waste by 15% within Days
About
About
Goodwill Industries of North Central Wisconsin (NCW) is a non-profit organization whose mission is to eliminate barriers to employment, provide training, and enhance people's dignity and quality of life by using donations to fund job skill programs for underserved individuals across 35 Wisconsin counties.
Goodwill Industries of North Central Wisconsin (NCW) is a non-profit organization whose mission is to eliminate barriers to employment, provide training, and enhance people's dignity and quality of life by using donations to fund job skill programs for underserved individuals across 35 Wisconsin counties.
Company size
Company size
1,000-5,000
1,000-5,000
Revenue
Revenue
$100-$150m
$100-$150m
The Challenge
The Challenge
Goodwill NCW’s facilities team faced an overwhelming volume of HVAC issues. In 2023, they handled over 1,500 HVAC-related work orders, ranging from occupant comfort complaints to coordinating routine filter changes and preventive maintenance. Yet, employees were not allowed on rooftops to inspect the HVAC units, leaving the team with zero visibility into equipment conditions. They had to operate reactively – often discovering problems only after a unit failed. This lack of insight led to long HVAC downtimes and rising repair costs. With systems running inefficiently, utility bills doubled in three years, straining the operating budget and jeopardizing Goodwill’s sustainability targets. Perhaps most frustrating, the facilities team lacked data to justify equipment replacements or upgrades. Even though they suspected certain units were at end-of-life or wasting energy, they couldn’t pinpoint issues or make a data-supported case for capital improvements.
Goodwill NCW’s facilities team faced an overwhelming volume of HVAC issues. In 2023, they handled over 1,500 HVAC-related work orders, ranging from occupant comfort complaints to coordinating routine filter changes and preventive maintenance. Yet, employees were not allowed on rooftops to inspect the HVAC units, leaving the team with zero visibility into equipment conditions. They had to operate reactively – often discovering problems only after a unit failed. This lack of insight led to long HVAC downtimes and rising repair costs. With systems running inefficiently, utility bills doubled in three years, straining the operating budget and jeopardizing Goodwill’s sustainability targets. Perhaps most frustrating, the facilities team lacked data to justify equipment replacements or upgrades. Even though they suspected certain units were at end-of-life or wasting energy, they couldn’t pinpoint issues or make a data-supported case for capital improvements.
The Solution
The Solution
Monaire deployed its smart building solution to give Goodwill NCW the visibility and control it was missing. Seamless Installation with Day 1 Visibility: Smart IoT sensors and connected thermostats were installed on all rooftop HVAC units without any major system replacements, instantly bringing every unit online. Monaire’s AI platform then began analyzing 100+ real-time data points per unit, establishing a performance baseline and flagging anomalies in real time. Excessive setpoints causing energy waste: The AI identified HVAC units running with overly high or low thermostat setpoints that were driving up energy use. These settings were corrected to more efficient ranges, immediately reducing waste. Undocumented equipment and data gaps: Monaire discovered some HVAC assets weren’t logged in Goodwill’s CMMS (maintenance system) and found significant gaps in equipment data. The team updated records for newly installed units and corrected outdated information, ensuring complete and accurate HVAC asset tracking. Proactive repairs with minimal disruption: Monaire’s platform sent accurate fault alerts as soon as performance issues were detected. Goodwill NCW coordinated repairs and even arranged unit replacements through the Monaire app, all with minimal disruption to store operations. Technicians were equipped with data-driven insights, so fixes were faster and downtimes were avoided. Data-driven capital planning: Since the system continuously tracked metrics like comfort violations, energy efficiency, and repeat failures for each unit, it could flag underperforming HVAC units. This gave Goodwill NCW a clear, data-backed roadmap to prioritize aging units for replacement and confidently justify those capital expenditures to leadership.
Monaire deployed its smart building solution to give Goodwill NCW the visibility and control it was missing. Seamless Installation with Day 1 Visibility: Smart IoT sensors and connected thermostats were installed on all rooftop HVAC units without any major system replacements, instantly bringing every unit online. Monaire’s AI platform then began analyzing 100+ real-time data points per unit, establishing a performance baseline and flagging anomalies in real time. Excessive setpoints causing energy waste: The AI identified HVAC units running with overly high or low thermostat setpoints that were driving up energy use. These settings were corrected to more efficient ranges, immediately reducing waste. Undocumented equipment and data gaps: Monaire discovered some HVAC assets weren’t logged in Goodwill’s CMMS (maintenance system) and found significant gaps in equipment data. The team updated records for newly installed units and corrected outdated information, ensuring complete and accurate HVAC asset tracking. Proactive repairs with minimal disruption: Monaire’s platform sent accurate fault alerts as soon as performance issues were detected. Goodwill NCW coordinated repairs and even arranged unit replacements through the Monaire app, all with minimal disruption to store operations. Technicians were equipped with data-driven insights, so fixes were faster and downtimes were avoided. Data-driven capital planning: Since the system continuously tracked metrics like comfort violations, energy efficiency, and repeat failures for each unit, it could flag underperforming HVAC units. This gave Goodwill NCW a clear, data-backed roadmap to prioritize aging units for replacement and confidently justify those capital expenditures to leadership.
We knew we had issues but couldn’t pinpoint them. Monaire gave us clarity, helped us reduce HVAC waste, and supported better capital planning.
Jake Lepke
Jake Lepke
Director of Facilities, Goodwill NCW
Director of Facilities, Goodwill NCW
The Results
The Results
By partnering with Monaire, Goodwill NCW achieved dramatic improvements in HVAC performance, costs, and visibility: Decreased Emissions: 1.7 million pounds of CO₂ emissions were avoided through reduced energy waste, supporting Goodwill’s sustainability mission. More Focused Staff: 50% less facilities team time spent on HVAC issues, freeing staff to focus on other priorities. Lowered Repair Costs: 30% drop in HVAC repair costs due to fewer failures and efficient maintenance. Lowered Energy Use: 10% reduction in energy use, saving approximately $148,000 annually. Data-backed capital plans: The facilities team now presents verified insights when proposing HVAC replacements, making it easy to prioritize investments that deliver the best ROI and comfort improvements. Monaire’s smart HVAC management transformed Goodwill NCW’s operations. In just days, the facilities team gained the visibility to cut waste and prevent failures, ultimately creating more comfortable stores at lower cost. Goodwill NCW now has the clarity and data to maintain efficient HVAC systems and plan for the future with confidence.
By partnering with Monaire, Goodwill NCW achieved dramatic improvements in HVAC performance, costs, and visibility: Decreased Emissions: 1.7 million pounds of CO₂ emissions were avoided through reduced energy waste, supporting Goodwill’s sustainability mission. More Focused Staff: 50% less facilities team time spent on HVAC issues, freeing staff to focus on other priorities. Lowered Repair Costs: 30% drop in HVAC repair costs due to fewer failures and efficient maintenance. Lowered Energy Use: 10% reduction in energy use, saving approximately $148,000 annually. Data-backed capital plans: The facilities team now presents verified insights when proposing HVAC replacements, making it easy to prioritize investments that deliver the best ROI and comfort improvements. Monaire’s smart HVAC management transformed Goodwill NCW’s operations. In just days, the facilities team gained the visibility to cut waste and prevent failures, ultimately creating more comfortable stores at lower cost. Goodwill NCW now has the clarity and data to maintain efficient HVAC systems and plan for the future with confidence.
10%
10%
KWh savings (weather normalised)
KWh savings (weather normalised)
30%
30%
Drop in HVAC repair costs
Drop in HVAC repair costs
50%
50%
Less facilities team time spent on HVAC issues
Less facilities team time spent on HVAC issues
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Copyright © 2025 Monaire
Secure, Verifiable, and
Portfolio-Transforming AI.
SOC 2
ISO 27001:2013
ISO 27001:2022
Copyright © 2025 Monaire
Secure, Verifiable,
and Portfolio-Transforming AI.
SOC 2
ISO 27001:2013
ISO 27001:2022
Copyright © 2025 Monaire
Secure, Verifiable, and
Portfolio-Transforming AI.
SOC 2
ISO 27001:2013
ISO 27001:2022
Copyright © 2025 Monaire